what i do

design research 

To understand present pain points, as well as anticipate future needs, it is imperative to uncover the underlying desires, needs and challenges of various stakeholders within the ecosystem

process and product development

New tools and capabilities help create business value if people find them useful and usable

disruptive business models

Rapid growth in a down cycle (or up cycle for that matter) requires clarity, creativity and a willingness to experiment

coaching and facilitation

Training and enabling organizations to embed and build skills in user-centered design and strategy, and operationalize the practice of design

organizational and cultural transformation

The leaders of today and tomorrow need to be equipped to spark creativity, challenge biases and act with empathy